Average Score (454 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

454 Ratings

4.7 Average

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  • John L.07-02-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Everyone there was kind, courteous and helpful!

  • Cassandra D.07-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    The Communication, empathy and expertise was top notch. Makes me want to buy another car from you in the future.

  • Jeannette W.07-01-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Service department is always very helpful, friendly and fixes the car, right

  • Jesus O.06-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Excellent communication and friendly staff

  • Mary M.06-30-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

  • Nancy D.06-28-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Called and got an appointment same day which fit my schedule!

  • Rex B.06-28-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    They failed to diagnose the problem with the rear liftgate. I had to show the tech the issue before he could understand what was happening.

  • George G.06-28-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

  • Nathan J.06-27-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    This was the smoothest, most upfront care buying experience I’ve ever had.

  • Tamara C.06-27-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    I bought 2 new rear tires. Three minutes after I drove away from the VW repair, the tire pressure low indicator came on. What a bummer! I had errands to do and could not just turn around and come back. In fact I did not have a good opportunity to get back so when I was at home, I used my tire pump to check the left rear as indicated by my screen, and it was low. I pumped it up to closer to 42, and checked all the others. I reset the tire pressure indicator and have not had any more problems.