TYPE:ServiceMODEL:TiguanYEAR:2022
Excellent service
Average Score (454 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
We had excellent customer service. We had just bought our 2023 VW Atlas Cross Sport SEL from carmax. Our car was leaking oil and had a check engine light. It sucked that we had to leave it to get fixed. They even gave us a loaner car to use until it was fixed.
TYPE:ServiceMODEL:JettaYEAR:2022
Service was done in a timely manner and all covered under warranty. They provided a very nice loaner car during service.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Great Department and very friendly!!
TYPE:ServiceMODEL:JettaYEAR:2022
I always a great service, attention is personalized an they are giving real time updates about the progress of their work.
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:AtlasYEAR:2024
I called to make an appointment for an oil change. Person on phone said I didn't need one - just walk in. Walked in next day & person there seemed surprised I didn't have appointment. Waited an hour for an uber to my office. Multiple issues w/Uber system that day. 2 notifications from VW that my Uber would be arriving did not come until much later and - by then - well after the Uber driver cancelled the trip. I wound up paying for my own Uber to get back to the dealership. Very frustrating.
TYPE:ServiceMODEL:AtlasYEAR:2024
First time into the dealership and Hayley checked me in and made the whole process for the recall service very easy.