TYPE:ServiceMODEL:TiguanYEAR:2018
The staff waa helpful and explained each step of the visit with me. They went above and beyond to ensure I was well taken care of.
Average Score (454 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2023
Excellent service for my 20k mile check on my Taos lease.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:PassatYEAR:2020
TYPE:ServiceMODEL:TaosYEAR:2022
Communication was horrible. I had an appointment for 8:30 and my car was not touched until 2:00pm. I use the app to see when my doors were unlocked
TYPE:ServiceMODEL:AtlasYEAR:2022
Breaks were squeaking and grinding and I was told they were fine.
TYPE:ServiceMODEL:AtlasYEAR:2019
My service advisor, Alex, had no personality and made my questions and concerns seem unwelcome. I checked in on my vehicle at one point and was made to feel that I was bothering him by asking. A problem was found in my vehicle and an expensive fix was proposed. Nothing was explained to me - just offered to be fixed for $3200. When I dropped off my keys, I requested the key battery be changed. At the end of service, I didn’t notice it on the bill and I asked Alex about it. He responded that he was about to give me my key back. I’m still not sure if the key battery was changed or not.
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2019
I rely on the expertise of the dealership for maintenance of my Tiguan. Service is expert, gracious and efficient and it reassures me that my car will work
TYPE:ServiceMODEL:TaosYEAR:2024