TYPE:ServiceMODEL:TaosYEAR:2023
The car was done very quick, and everyone was very nice.
Average Score (454 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TaosYEAR:2025
The car was to be ready including paperwork it was not the car was sitting in the middle of the show room and of course they car they had to move to get it out would not start.
TYPE:ServiceMODEL:JettaYEAR:2019
Service workers were not very kind to me when I inquired about my extended warranty. They told me I had a $50 co pay as my platinum warranty was not yet in use. I’ve never heard this at any other dealer, and I reviewed my contract and that is not correct. I should have a $0 co pay. Guy on the phone was rude to me when I tried to tell him that. They also didn’t wash my car. Won’t ever be coming back to this location
TYPE:ServiceMODEL:Golf RYEAR:2018
Goated dealership
TYPE:ServiceMODEL:PassatYEAR:2021
I purchased a lifetime warranty for an alignment at another dealership, and it was not honored here at Cool Springs, so I was unhappy.
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2023
A scheduled oil change should never be quoted as 2 hours. That I insane.
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The great customer service I received from the moment I walked in the service door. I was immediately greeted by Tony & helped right away.
TYPE:SalesMODEL:JettaYEAR:2025
Jimem was so kind and helpful! I also liked the Carlock price transparency model.