TYPE:SalesMODEL:TaosYEAR:2025
The customer service, welcoming energy, and kind attitudes make every visit stellar!
620 Bakers Bridge Avenue
Franklin, TN 37067
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TaosYEAR:2025
The customer service, welcoming energy, and kind attitudes make every visit stellar!
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2023
Service and communication was neutral, communication seems to rely heavily on technology rather than personal interaction. Added one additional item to oil change and 40K check up, had a screw in my rear tire leaking. When asked about status, after text that my car was ready for pick up, know one new if it had been fixed. Not on any paper work, and still wasn't when picked up and paid. But it had been fixed because there is no longer a leak. I am grateful, but lack of communication and documentation seem strange for the customer and for the business.
TYPE:ServiceMODEL:TaosYEAR:2023
The entire team exceeds expectations. I have bought 5 cars from this dealership and will continue to. From Senior management to my great friends in the Service Dept congratulations to go around. They are kind, friendly and professional. Best ever!
TYPE:ServiceMODEL:ID.4YEAR:2023
The entire VW team is excellent and knows how to treat their guest. Thank you!
TYPE:ServiceMODEL:PassatYEAR:2021
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:ID.4YEAR:2021
staff is incredibly friendly, efficient and knowledgeable.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
TYPE:ServiceMODEL:TaosYEAR:2022