TYPE:ServiceMODEL:AtlasYEAR:2018
The problem that we want is not fixed and we have to bring it back. We are now wondering if we need to pay for the firmwhere update and also the one other thing that was recommended as urgent.
Average Score (454 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2023
Very good, I satisfied your service. Thank you!
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2021
Service overall was really good, but the suggestion of how long the process would take varied. First time I came in it was short, then I was told that this particular fix was long because of the labor time. Somebody was wrong or overestimating. But I made arrangements accordingly. Then they said it was done quicker than expected because their tech was able to start sooner than expected. Even though it wasn’t close to being the amount of time they estimated the job to take. It seemed like one person overestimated the time difference on purpose to cover in case they couldn’t get to it. Not because the job actually took 4-5 hours to do. I’d rather them just be upfront about their busy schedule or a technician being behind.
TYPE:ServiceMODEL:TiguanYEAR:2022
The service was exceptional and rendered quite expeditiously
TYPE:ServiceMODEL:JettaYEAR:2021
They fixed my sunroof, but they left the interior roof fabric dirty with fingerprints after the repair.
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:Golf GTIYEAR:2024
As soon as I arrived for service Alex Galbreath was ready to help me straight away. He walked me through what my car needed and how long it was going to take, which I truly appreciated. He kept me updated and had a kind and friendly attitude the whole time, definitely makes me want to come back again.