TYPE:SalesMODEL:AtlasYEAR:2025
Friendly and cooperative sales team!
Average Score (454 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:SalesMODEL:AtlasYEAR:2025
Everything was perfect! Everyone help from beginning to the end
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Carlock VW of Cool Springs is the best dealership service department I’ve ever done business with. Knowledgeable service technicians and service consultants. And always eager to assist.
TYPE:ServiceMODEL:ID.4YEAR:2022
Toni cares about me, my car and my experience maintaining my car. He has assisted me with extra questions I have about the infotainment system and key fob battery replacement. Appointments are easy to schedule.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:ID.4YEAR:2022
1) i felt rushed the whole time 2) i asked to schedule the recalls and being so rushed we couldn't do it 3) when finished i was told the car was right outside - it wasn't. sending me looking for it all over the lot 4) in this day and age, charging 3% to use any type of credit is annoying. especially without informing of such information ahead of time
TYPE:ServiceMODEL:AtlasYEAR:2021
Overall rating because had a good experience while there, but cruise control and possibly other features not working properly after battery replacement.
TYPE:ServiceMODEL:TaosYEAR:2024
Friendly, efficient, thorough, and timely!!
TYPE:ServiceMODEL:TaosYEAR:2023
This was the 30k mile service for my VW Taos. During the 20k mile service, I was told that on the next visit they would claim warranty on my rear brake pads due to premature wear, at no cost to me. During this visit, I was informed that this was no longer applicable because I should have brought it in before 24k miles for the warranty to apply. This was not explained to me previously, and I ended up spending $700. The second issue is that right after leaving the dealership, the undercarriage cover for the engine fell off on the highway, indicating it wasn't installed properly. I had to fix this on my own as I was out of town. When I informed the dealership, there was no explanation provided, just a request to bring it to the service to "check" Finally for this service I waited 4 or 5 hours