The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Fernando Z.03-29-2025
TYPE:ServiceMODEL:TaosYEAR:2023
This was the 30k mile service for my VW Taos. During the 20k mile service, I was told that on the next visit they would claim warranty on my rear brake pads due to premature wear, at no cost to me.
During this visit, I was informed that this was no longer applicable because I should have brought it in before 24k miles for the warranty to apply. This was not explained to me previously, and I ended up spending $700.
The second issue is that right after leaving the dealership, the undercarriage cover for the engine fell off on the highway, indicating it wasn't installed properly. I had to fix this on my own as I was out of town. When I informed the dealership, there was no explanation provided, just a request to bring it to the service to "check"
Finally for this service I waited 4 or 5 hours
Rebecca T.03-29-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Michael Y.03-28-2025
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Great service and friendly staff. The ride home and back was a definite plus (I lived within the ride limits). Thanks!
Mary M.03-27-2025
TYPE:ServiceMODEL:AtlasYEAR:2025
Simple recall matter. Took 5 minutes to fix.
Awaz A.03-27-2025
TYPE:SalesMODEL:TaosYEAR:2025
Sarah was extremely helpful in making the process easy quick and smooth
Sarria C.03-27-2025
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Mainly because our sale lady Sarah was upfront and honest in addition to kinda and patient with us through out the whole process
Brent D.03-26-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Robert F.03-26-2025
TYPE:SalesMODEL:TaosYEAR:2025
Great experience
Alan J.03-24-2025
TYPE:SalesMODEL:AtlasYEAR:2025
They took care of this customer above and beyond after my recent new car purchase. Can’t express enough gratitude for their care and concern for the customer’s satisfaction!
Thomas S.03-24-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The service represenative was very friendly and showed great customer service. The appointment was completed in less time that he indicated.
