Average Score (433 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

433 Ratings

4.8 Average

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  • Jeffery R.03-17-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    David Habib was an outstanding salesman! Highly recommend!

  • Brent L.03-17-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Connor was super great...very helpful and made the car buying experience enjoyable.

  • Brian F.03-17-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    $675 in labor charged for just under an hour of work.

  • Abrianna O.03-16-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Experience was smooth. Connor, my salesman, was awesome and explained everything thoroughly. Left with a new car and couldn’t be happier with it

  • Richard P.03-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Everything from service desk plus work done on the car was handled in professional manner.

  • Barbara C.03-12-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    I was stranded and had my car towed to VW Cool Springs. Prior to my arrival I talked to the service scheduler who eased my anxiety and scheduled a service time early the next day. I live out of state and was concerned about the problem, cost of repairs and time to the end of service so I could travel. The service department sent real-time texts on the progress and extent of the problem as well as expected readiness. I would highly recommend them

  • Ronan S.03-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Christy S.03-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Everything is always great! Everyone is friendly and attentive in my car was ready a lot earlier than I expected.

  • Murat Y.03-08-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Anthony G.03-07-2025

    TYPE:SalesMODEL:Jetta GLIYEAR:2025

    This was by far the most outstanding and relaxing car purchase I've ever experienced. The sales rep and mgr made this easier than buying a pack of gum. Currently I'm trying to convince my wife to buy her next car from you.