Average Score (433 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

433 Ratings

4.8 Average

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  • Jerry S.02-27-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    Connor was excellent. Very helpful and hugely informative.

  • Michael A.02-26-2025

    TYPE:SalesMODEL:ID.4YEAR:2023

    Taiwan Hamilton and his team were amazing in helping us find the perfect vehicle for us. The service manager Tim Gardin took time to go through some charging questions we had and explain some features that were new to us. Overall it was an excellent experience.

  • Vincent G.02-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Edward M.02-24-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Personal and professional service. Easy scheduling. Fast service. Exceeded my expectations.

  • Lana S.02-22-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    Hayley (my service advisor) was incredible. She stayed focused on making the experience positive. Carlock is just an expensive dealership. I originally bought this car in Columbus ga and will take it back for service whenever I visit family in Georgia because the price is better.

  • Debra C.02-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Candace R.02-21-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Stacy M.02-19-2025

    TYPE:ServiceMODEL:PassatYEAR:2019

    This was the most expensive oil change I’ve ever done on my Passat! Moved here from Florida this past summer, and I have NEVER paid 169.00!!! Ridiculous!!!! The employees were very nice, however I will never be back.

  • Rebecca D.02-18-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    The customer service was great. Highly recommend if you know what you are looking for.

  • Elizabeth J.02-17-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Great service it just took longer than expected.