Average Score (433 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

433 Ratings

4.8 Average

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  • Seth H.01-05-2025

    TYPE:SalesMODEL:Golf RYEAR:2024

    Front to back, this is a really good dealership. There’s a manager, Brad Holman, and he is fantastic. It was the last day of the year, and lots of customers were there on New Year’s Eve. Their staff stayed later into the night and took care of everyone. Brad was super patient, kind, and helpful to my daughter and I while we made the purchase of the new Golf R.

  • Matt R.01-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Carlock of Cool Springs has been very accommodating when it comes to servicing my Atlas. Daniel and Toni have been outstanding.

  • Larry W.01-05-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • William M.01-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Your vehicle service facility is quite dependable.

  • Laura P.01-04-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Shankar R.01-02-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    Took more time than orignally estimated, the maintenance was not reset, the rearview mirror light not functioning properly

  • Toshanique W.01-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Thomas W.12-31-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Calvin C.12-30-2024

    TYPE:ServiceMODEL:ArteonYEAR:2019

  • Mikhail M.12-30-2024

    TYPE:ServiceMODEL:TaosYEAR:2023

    Very professional