TYPE:ServiceMODEL:TiguanYEAR:2023
Super friendly, service got finished very quickly. Compare to my other experience with other companies, this is the best experience I have ever got.
Average Score (433 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:BeetleYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2022
I had a great experience here. Was greeted nicely when I walked in and the man who checked me in went over and explained everything that I wanted done. I waited there, the waiting area is nice and clean with drinks and snacks at your choosing. I would definitely recommend this dealership. I had a terrible experience at Murfreesboro and won’t be going back there so I’m happy to say that Volkswagen of Cool Springs is my new spot! I do wish they would let you know ahead of time of the 3% charge if you use a credit card.
TYPE:ServiceMODEL:AtlasYEAR:2019
When I walked into the building, there were three individuals working on computers and greeting the guest walking in and there were four younger individual sitting behind them. What used to be a storage area for printers just playing on their phones and not even looking up. The two individuals at the computers that were there to check you in were not smiling or expressing any emotion of Happiness that a customer was in their vicinity to get their car assessed and worked on. I was told the work on my car might take three hours, but it took the entire day and no one ever called to update me and every time I called I got disconnected. The answering service that is available currently is unreliable and frustrating.
TYPE:SalesMODEL:TiguanYEAR:2024
Nayriah was friendly and responded quickly while assisting with my vehicle. The leasing process went smoothly without any inconvenience.
TYPE:ServiceMODEL:Jetta GLIYEAR:2022
The entrance to service was not easily accessible. Cars were parked in various directions making flow impossible to understand. No one greeted me. The waiting area was the most uncomfortable of any dealership I've ever encountered and staff were very loud.
TYPE:SalesMODEL:TiguanYEAR:2024
Jimem was very helpful and attentive. Got me everything I wanted.
TYPE:SalesMODEL:TiguanYEAR:2024
Salesman Jimem