TYPE:ServiceMODEL:ID.4YEAR:2024
Average Score (454 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2022
Jack is a nice guy and a professional, prompt communicator.
TYPE:ServiceMODEL:AtlasYEAR:2018
Poor communication and nothing was repaired, in fact possibly worse than it was. This was second time in and $3500 later AC still not functioning properly.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
There is a lack of communication regarding timing and status updates. I have had to visit this location multiple times for the same issue, which was thankfully resolved this time, but I have had to proactively push for updates and help with timing every visit.
TYPE:ServiceMODEL:AtlasYEAR:2021
both sales rep and service department were easy to work with
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:TaosYEAR:2022
Great customer service, speedy response and service
TYPE:ServiceMODEL:AtlasYEAR:2023
Drop off and pick up were simple and convenient. All issues were repaired within the expected timeframe. Customer Service Team was friendly and professional on the phone and in the store.
TYPE:ServiceMODEL:BeetleYEAR:2019
Jack has been my point of contact for the last two services. I was glad to see him when I dropped off my car. He has been very detailed oriented and informative. I appreciate his suggestions :) Thank you Jack!
TYPE:ServiceMODEL:TaosYEAR:2024
Always keeping us informed and making sure we have all the information on hand to make our decisions.